Simplifying Healthcare Navigation for SWICA Customers
Customers can simply log into their account, browse through all the enlisted therapists and book appointments online. The search directory gets populated and synchronised from third party software and platform providers and has been updated with advanced filters allowing customers to find specialised therapists based on specific subject areas and methodologies. Furthermore, it’s also possible to search for therapists using location filters and switching between different search radii. Once the search is complete, customers can make an appointment request to their therapist of choice and the therapist can then interact with their customer from their favorite software to confirm it.
Additionally, for the therapists, an option to sync calendar has been introduced in the system, therefore bridging the final gap. Appointment slots are made available, blocked and confirmed via an array of third parties using REST and SOAP API technology as well as all the popular calendar protocols.